May 17, 2004
Japan Arilines frequent flyer mile problem
I usually speak highly of Japan Airlines, as I do in this JAL review from a while back. Today, however, I have a complaint. We made reservations to fly back to America this summer (economy as always) with plans to use our miles to upgrade one way (27,500 miles for an upgrade to business class). We found out that there are only ten upgrade seats available/flight and none remain available this summer.
Now miles expire after two years, and a chunk of ours expire in December. We have to figure out a way to use them which means we could be at the mercy of JAL. Whatever they say we can spend them on is what we have to take. Too bad we can't get what we want or save them.
Posted by James Trotta at May 17, 2004 11:38 PM
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