May 1, 2006
Travel troubleshooter takes on Holiday Inn
Here's a story about a man who changed his reservations at Holiday Inn in New York. When he asked for a new confirmation number, they told him to use the old one. He did, and got charged an extra 500.00 as a result.
Customer service ignored him. They told the travel trouble shooter that they tried to send him an email, had it bounce back, and then "erroneously" gave up. As ususal, the travel troubleshooter got some results (the 500.00 was refunded) when the normal guys get ignored.
Posted by James Trotta at May 1, 2006 1:15 AM
All travelers BEWARE National Car Rental Inc. If you have a beef with them it takes a lawyer to get them to listen to you. Customer Service will offer you a $20 voucher to "go away" (my words not theirs). If you won't go away, they just no longer answer you emails or your phone calls.
Posted by: sheryljl at May 1, 2006 10:30 PMIs there a govt agency that handles the car rental business? I have had good success on line with the FCC and the FAA as far as having complaints solved.these companies usually perk up when the govt steps in for you. They are slow but delibert.6 to 8 weeks or so...Hey we deserve something from the good old boys up on the hill!!
Posted by: marshall at May 17, 2006 7:46 AM