June 5, 2006
Hotels.com customer credit information stolen
A laptop containing names, addresses, and credit or debit card information for Hotels.com customers from 2002-2004 (mostly 2004) was stolen in February.
Hotels.com is just now warning 243,000 customers that they may have had their credit card numbers stolen. While I think that this warning is a few months too late, the incident not really the fault of hotels.com. The information was stolen from an employee of Ernst & Young (who left the laptop in a locked car).
Ernst & Young is Hotels.com's auditor and is offering one year's free credit monitoring to all Hotels.com customers affected by the breach.
Posted by James Trotta at June 5, 2006 11:24 AM
Why would anyone walk around with important imformation as customer's personal information
"how smart is that". He is responsible,"he's repondsible enough to have that around with him and not at that office."is he trying to use it for his self"?
Is that all you have to offer?? Alot of people use hotel.com.....thats pathetic.
Posted by: carla at June 5, 2006 10:15 PMHotel.com should be more careful with customers information. And I agree it's pathetic what Hotel.com is offering.
Posted by: Dwayne at June 5, 2006 10:30 PMTo blame Hotels.com for this is like blaming the weatherman for bad weather. The real person(s)to blame is the worthless thief that stole to begin with. I am a teacher, should I leave my grade book at home for fear that someone will steal all of my student's personal information? That accountant's laptop is just like a plumbers wrench,they are very important tools in their line of work. Crap happens. Hotels.com didn't do it and Ernst & Young didn't do it. Maybe if there were harsher laws out there to prevent people from being dishonest, then people would think twice about unlawful things. Talk to your state representatives and quit complaining. Take action!
Posted by: Lynn at June 6, 2006 3:39 AMI don't understand why an auditor would need people's credit card information....I am in the hotel business and we get audited all the time, but they look at numbers as in $$$ to make sure everything balances, why in the world would they need all those credit card numbers?
Posted by: Robert at June 6, 2006 6:38 AM