June 22, 2006
Summerfield Suites Hotel in Whippany, N.J.
In this case, Summerfield Suites Hotel in Whippany, N.J. overcharged a customer. I think the travel troubleshooter could have done better. A traveler was quoted a price for one night in a hotel; 132.00. The traveler ended up getting charged 192.00 twice (for 2 nights even though it was a one-night stay). All the toubleshooter was able to do was get a refund for 77.00.
I find it pretty sad that the hotel didn't warn their customer that they would charge for two nights on checkout. They made a few extra bucks, but they've gotten lots of bad publicity (probably tens of thousands of people reading the travel troubleshooter and a couple thousand reading this post).
I do agree that it's a good idea to get everything in writing (apparently hotels are not to be trusted), but when? When you confirm on the phone, ask them to fax you something immediately?
Posted by James Trotta at June 22, 2006 4:45 AM