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February 18, 2007

JetBlue hurt by bad conditions at JFK

Here's a good CNN article that talks about the mass of recent JetBlue cancellations. I think the company has the right attitude:

Thursday, JetBlue CEO David Neeleman repeatedly apologized for the airline's recent wave of cancellations and delays. "I think the best thing we can do is say we're sorry and give them their money back, and give them a free ticket and then kind of plead with them to come and fly again," he told CNN.

Posted by James Trotta at February 18, 2007 12:22 AM | TrackBack  

Comments

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Posted by: candida at February 18, 2007 2:25 PM

Hijacked on a tarmac for a half day is kidnapping, at best....I hear time and time again about these horrible experiences with airlines, not only Jet Blue. It is legal to file a class action lawsuit. Whenever a passenger purchases a ticket they enter into a "contract" with that airline whereby they are supposed to be kept reasonably safe and comfortable. After three hours of sitting in a plane on any tarmac, you are then eligible to file a law suit. Unfortunately, most passengers take the free ticket and go on with their lives. Consequently, due to the apathy of most passengers, the airlines can keep you hostage for more than 8,10, 12 hours on a plane due to legislation written into the Homeland Security Act.......Once the plane leaves the gate, no one can deplane.......until they return to a "gate" to get clearance.....and this is going to continue to happen unless you, as the consumer, file a law suit for "emotional duress". As a passenger, I would immediately head up a team of passengers on any plane and begin to take names, phone numbers and tell these passengers of their legal rights and give them this information. Congresswoman, Boxer, is trying to get the loop hole with Homeland Security Legislation wiped clean so this horrendous hostage experience never happens again.....so far, she has been unsuccessful. Grab the reigns, if this happens to you and file a law suit......be sure to get names or each and every passenger along with addresses and phone numbers.

Posted by: Suzanne at February 19, 2007 12:00 AM

It's nice to see that jet blue is giving back a ticket but folks i wouldn't fly them again. I took a trip to australia & you have to pay for every thing ,just about, on their flights . I usaully take Qantas but needed to save a little cash . NEVER again ,it ended costing me more . I recommend Qantas all the way the airline hosts are even better . Jet blue keep up the crappy job & you wont have to worry about apoligizing because you wont have a air line left

Posted by: karen at February 19, 2007 12:34 AM

Karen, how did you fly to Australia on jetblue? Last I heard they didn't have international contracts. I feel awful for all these stranded passengers, but I think the media needs to cut jetblue a little slack here. They have performed wonders for the airline industry in so many cities over the last seven years, and all from an upstart by a few men. They are a modern day miracle American story and a little credit should be given.

Posted by: Scott at February 19, 2007 2:06 PM

Karen, stop lying. JetBlue doesn't fly to Australia, and even if they did, they DON'T charge extra for anything onboard their flights except alcohol and their pay movies...and if you don't want to pay for a movie, you can watch TV for free.

Posted by: Todd at February 19, 2007 3:27 PM

I always fly Jet blue..(I love the Tv at my disposal, right in front of me.Not having to Watch the "In flight Movie")It,the cancellations and having to sit for 10/12 hrs, as I understand, was not all there fault, thats right "Cut them A Little Slack". Besides getting what U pay for, Its not all that bad an Airline, I always feel safe for some reason, the flight crew are usually very nice AND attentive. I still plan on using them in the very near future.

Posted by: Nap at February 19, 2007 8:26 PM

Karen, are you thinking of Jet Airways? Jetblue doesn't fly international, and they certainly don't charge for extras. They made a big mistake but they are still an excellent airline.

Posted by: Tyler at February 19, 2007 9:10 PM

hi..as an ex-airline employee who worked operations and knows the ins and outs of how airlines run. have to say i do agree that no one should be on the ground and stuck on an plane for more than 3hrs going no where. but there are other things you do have to think about. on weather days flights have to a "spot" before they can take off. and if they leave that "spot" they would have to go to the end of the line and have to wait longer. they do have to deice which there is no choice and that cant take from 30mins to 1hr. and then there is crew legality that if they bring the flight back to the gate the crew walks and then you are back where you started from. ooh and then there is the prescious real estate. airlines only have so many gates and lots of flights that need that gate...so before you start critisitng on that airlines dont know what they are doing think....then sometimes i think they should just cancel the whole operation and call it a day. so is it better that they cancel the whole operation or do you want to get to where you want to go the safest way possible. the airline will always put safety first before they think about accommedating the passangers. and so they have to think is the weather safe enough to transport the passangers?.. yes.... and then when you are off the gate the control goes to the faa and they have to orgainze who goes when (thats when the spot comes in) but when its 3hrs believe me when i say .... the flight crew does not want to stay on that plane any more than you do...they ask to come back to the gate. but at this point in time...there is no place to put that plane.

Posted by: victoria at February 20, 2007 3:07 PM
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