Quote of the day

I like this comment on an article about a new scheme airlines have come up with to encourage fliers to buy from the airline instead of going through comparison sites. Somehow airlines plan to (fairly I hope) personalize the ticket buying process. This will be something airlines and travel agents can do, but that websites won’t be able to do.

Only the airlines could come up with the idea of personalizing rotten service and tailoring their disdain for their customers to each individual.

Filed Under: Airlines + flying

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