Speaking of hotel deals…

A few hours ago I posted the hotels.com press release. Now I find this article on hotels fighting for guests and surprising customers to gain loyalty. Very cool story:

And 50 years after their honeymoon stay in room 870 at the Peabody Memphis Hotel, Mr. and Mrs. Royer tried to book a stay in the same romantic room. The hotel has been reconfigured and that room number no longer exists, but the hotel surprised the couple by presenting them with flowers and rolling back their room rate from $179 to just $8, the amount they paid back in 1959.

And what comes next is interesting too. Apparently Ritz Carlton Hotel employees have a $2,000/guest budget for keeping customers happy. I can’t help but wonder if there’s an unspoken policy not to spend that money at the Seoul Ritz Carlton. As a tour guide, my wife has talked to a number of people who have stayed there and many have said it’s not as good as other Ritzes.

Filed Under: Hotel info

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