Travelocity, travel insurance, slow refund

It always amazes me how companies will rip us off. This story about Travelocity failing to issue a refund is a perfect example as one customer had to work for 6 months in order to get the refund he was owed. Even after 6 months, Travelocity only responded to the Miami travel troubleshooter.

Interestingly the troubleshooter says that a polite email would have yielded better results than 6 months of phone calls. I personally find this impossible to believe though I do accept that it’s worth sending both emails and making phone calls. Even then, big corporations can be slow to do the right thing for their customers.

Add Travelocity to the list of companies I’ll never use to book a vacation.

Filed Under: Travel discussion

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Comments (13)

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  1. joseph willis says:

    after booking a flight by yahoo/travelocity 11/2005 for 3/14/2006,found the cost was $97 less posted by feb 2006 ater getting a run a round by travelocity re seating & gaur, lossest price , & about 5 e-mails & they said my profile did not state pref,ailse seats,which it did my last e-mail from them was an offer of $25 off my nextbooking with them with my reply BYE –bye

  2. joseph willis says:

    after booking a flight by yahoo/travelocity 11/2005 for 3/14/2006,found the cost was $97 less posted by feb 2006 ater getting a run a round by travelocity re seating & gaur, lossest price , & about 5 e-mails & they said my profile did not state pref,ailse seats,which it did my last e-mail from them was an offer of $25 off my nextbooking with them with my reply BYE –bye

  3. Beth I says:

    This is why trips should only be booked with a travel agent, not the online companies!!!!

  4. victor says:

    As a travel agent, I truly appreciated this article. This underscores the importance of using a good travel agent that provides the type of service that would limit a traveller’s exposure to this type of behavior. Call your travel agent..they can be a lifesave. A third-party insurance such as Travel Guard or Access America is always the best way to go.

    Thanks for the artcle.

  5. victor says:

    As a travel agent, I truly appreciated this article. This underscores the importance of using a good travel agent that provides the type of service that would limit a traveller’s exposure to this type of behavior. Call your travel agent..they can be a lifesave. A third-party insurance such as Travel Guard or Access America is always the best way to go.

    Thanks for the artcle.

  6. Mike says:

    Good point Victor. But travelers, please don’t call a Travel Agent with a problem after you booked it yourself on the internet. As you know, when someone books by themselves, they are acting as their own agent and will find themselves all alone in cases such as this. I can’t count how many times people have expected me to fix problems for them after something like this happens. Good Travel Agents have personal contacts within the industry to take care of issues like this. Many times booking by yourself works, but when it hits the fan it is to late to call a Travel Agent.

  7. Victor says:

    Thanks Mike! Also, thanks for your comments, couldn’t have said it better.

  8. maggie Shaak says:

    I think the operative word in the comments posted by the travel agents is “good”. i booked with a travel agent and purchased travel insurance. I specifically asked for insurance that would cover no matter the reason the trip was cancelled. Long story short, I needed to cancel (6 months in advance by the way) and the travel insurance refused to refund my money and the travel agency was no help and blamed the problem on the insurance company ( which they chose for me). I am now forced to go on a vacation that I can no longer afford due to medical bills or lose all the money I already paid ($2000). Nice choice, huh? In this situation, booking with an agent didn’t help.

  9. PB McDonough says:

    Is their ‘small print’ in ticket purchase from Travelocity, to wit, any changes or cancellations can’t be credited for future travel? My niece missed two hour check-in in Las Vegas due to ground transportation snafu and was told ‘not our problem, between you and Travelocity’. What a crock – ticket is paid for, they sold the seat twice – and they can’t credit the paid price!

    She had to pay full price to get aout of town – a day later!

    Any hints at working Tcty for a credit? PBM

  10. Beth says:

    Maggi that is a shame what happened to you. Since you got the insurance which covered cancelling for any reason, you should’ve gotten your money back. No excuse. Bad choice of a travel agent. If you booked online, guess what, I doubt highly that you would have been refunded. Good luck.

  11. Steve says:

    My wife and I and another couple are flying to Peurto Vallarta, Mexico. My history of international travel has always been in the military, and I’m searching for good/bad experiences with all types of travel insurance. Any help would be appreciated.

  12. marshall says:

    concerning the lost money for the untaken flight…A friend recently booked a flight from Phoenix Az. to Norfolk Va. one way with Continental Air but thru a 3rd party[Continental is now his airline of choice because he says they feed you and tread u rite]. He was unable to make the flight because his friends couldnt take him to the airport.He thought nothing of this and did not call the airline because in the past tickets had been good for one year after issue..When I helped him re-book by phone,the 3rd party made it very dificult to reach them by useing press1,press2 etc then going to hold and then being disconnected. Frustrated,I called Continental direct and got quick ,courteous service.I was told that thru 3rd parties,its like a concert ticket,if you miss it,its over and you loose everything. When I read the on line confirmation that he recieved to Continental and it contained no such language,she put a supervisor on the phone who reinstated the full price of the ticket but charged my friend $100.00 to change the departure date. I feel that this was pretty much fair..Havent done any research,but maybe Continental is the new airline of choice..

  13. marshall says:

    justposted the above but used the word circu_stances insert an m..It turned down my post until I took the dirty word cu_, insert an m.Like to have never figured out what the nasty word was..WOW..

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