What flight attendants hate about passengers and vice versa

Interesting pair of articles here. First came flight attendants complaining about passengers. Then came passengers complaining about flight attendants.

Some complaints make sense. On western airlines the cart or the attendants bumping into seats seems common and it is annoying. On Asian airlines it rarely happens and they would apologize.

And I don’t know why but it bothers me when I see people who don’t put their own bags in the overhead bin. Flight attendants shouldn’t be expected to do that if you ask me.

Some complaints from the passenger side seem unwarranted though. Passengers complained that flight attendants didn’t keep children under control – if a passenger wants an unaccompanied minor to stop doing something then s/he should ask. Why would you expect the flight attendant to do that?

Filed Under: Airlines + flying

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  1. cheryl Bailey says:

    In regards to the flight attendent keeping unaccompanied minors under control– they are getting quite an extra fee for doing just that. I sent my 7 yr old grandson to Denver from PDX and it cost and EXTRA $100 for that service. He didn’t even get a soft drink when others did. He was too shy to ask when they passed him up. Go figure.

  2. Bob Vila says:

    What other job can you get that pays you to read magazines, eat and complain about management while ignoring your company’s customers. I have no sympathy for them since you can barely get a smile or pleasent greating out of 99% of them. The last 1% are the very nice attendants on Southwest.

  3. James Trotta says:

    The Asian airlines have great flight attendants: Korean Air, Asiana, Thai, JAL, Malaysian – I’ve flown all of these and the flight attendants are great.

    Virgin Atlantic was pretty good. France Air was decent.

    The US airlines are by far the worst in my experience.

  4. Stephanie Simpson says:

    It’s not the unaccompanied children that are the problem!! It’s children travelling with parents who are totally unconcerned about the noise their children make and the distress that noise causes other passengers. I can cope with that noise & poor behavior on relatively short flghts but most of my flying is on flights of 6-11 hrs. Roll on child-free long haul flghts.

  5. HJ says:

    It is rude to single out US based FAs as I have come across really pleasant ones on United and AA too but fact of the matter is that somehow FAs are not satisfied with their job in US. It is still a glamourous job in other parts of the world. FAs need to cheer up, maybe their airlines need to do more for them.

  6. Dennis says:

    It’s about expectations.. for some reason many passengers expect to be coddled, pampered, or made to feel special, and get upset if they are not as if it was something they are paying for.. Unless you pay the outrageous price of first class, you should not expect anything more than the treatment you would get when purchasing a soda at a snack bar. Which should just be common pleasantry. Come on, it’s a ride with a snack that’s all.. It’s not fine dining in a restaurant.. I’m speaking from a passenger point of view BTW.. give these people a break.. be pleasant and don’t expect more than that.

  7. Sharon says:

    It is the parents’ responsibility to control that child. Some people find crying, screaming babies cute, but I do not. Children should be taught to behave on a plane, as well as in public spaces. Too many parents do absolutely nothing about inexcusable behavior. I raised 4 on my own, so I have plenty of experience. The flight attendant is not a babysitter, unless whem paid to look after a minor child flying unaccompanied. It may not be the flight attendant’s job to put bags up, but what really annoys me are men who don’t offer to help a lady put her bags in the overhead bin. I still believe in old fashioned courtesy,and shoving and squeezing past passengers in the aisles to get to their seat, or be the first one off the plane is just rude. Ladies first, gents!

  8. Anonymous says:

    The airline is paid the extra unaccompanied minor fee, not the flight attendant, and the flight attendant has no notice at all that a unaccompanied minor will be onboard until they board. I have had many UM’s on my flights, they have never been a problem, but I also made sure they were comfortable, asking them first what they wanted to drink, no matter where they were seated. I have moved them closer to me if I could, so I could keep an eye on them. The bottom line is, if a child is boarded with their parent, the child or baby is the responsibility of the parent to keep under control. The Flight Attendants main duty is SAFTY and being able to evacuate an aircraft in case of an emergency.

  9. Rhonda Peterson says:

    I actually find this absolutely amazing…… we fly quite often, and have in the last few years, started flying with our new grandson now too. We have found the FA’s polite and friendly. Never rude. Maybe it is how we are responding to them is the reactions we are getting back. Long lines with checking in, security… waiting at gates… rushing to get to the airport… layovers… maybe were coming off a bit ornary to them and they deal with it so much, they are a bit short in response.

    Some things are just common curtesy. Leaving a restroom door open is embarassing for everyone. It is hard to believe people are doing it in a public place let alone a plane.

    Unruly kids… bring stuff for them to do! Snacks… coloring, toys, books ect… accompanied or not. If your an adult near an unaccompanied child, and they are acting out… see if you have a pen or pencil and some paper… draw something and give it to them, then ask them if they can draw you something back. They just want some attention. They are nervous and scared and their parents aren’t there to comfort them. And if your their with your kids… help occupy them. They are probably scared and nervous and would really like to have your attention to ease their fears.

    If you need help with your bag….ask others around you for a hand. If they find it rude or offensive, then ask someone else. The airline staff are doing what they can to get eveyone ready in their seats, the checklist completed, so the captain can proceed with takeoff. They have a lot to do that they are required to do. Were just required to sit there and hope it is over soon….. so help those around you, if you can. Pay it forward, ya know. It comes back around.

    We should all try to be nicer. It is really hard for someone to be ornary when you kill them with kindness. It makes them look bad. Nobody wants to be the bad guy.

    And for the record… every job has parts that we dislike (FA’s included), but we do it anyway… and the customers… not everything is all about you. Some times you just have to get out of that box and see the bigger picture.

  10. Paula Thompson says:

    If you are not able to lift your carry-on to put it in the overhead bin,CHECK YOUR BAG!!!Why overpack then expect someone else to lift it for you?

  11. Sharon says:

    I think what’s missing in society today is common courtesy. We may be perfectly capable of lifting our carry-on into the bin, but a polite offer to help is appreciated. I don’t think we should have to ask, but of course, I still believe that gentlemen should open doors, stand until ladies are seated, etc., etc. I agree with Rhonda – what goes around does come around!

  12. cat says:

    TO RHONDA: You said it very well, it just makes sense– “common sense.” Which we, as a whole, keep forgetting or sadly, maybe never had to begin with. It just seems so simple people===you spit on people==they spit back!! I’m not sure when it happened but we as a society seem to feel like we are “owed” something…..so you sit back and wait and when, God forbid– IT (whatever it is)doesn’t happen then you’re mad and you have to make everyone else suffer with you. Most of the time you’re not even aware that it’s happening–but it is and then it affects/infects everyone around you.

  13. Mark says:

    I recently flew United and discovered that they don’t do pre-boarding for people with small children or physical challenges. So, while we were belting our two small children in, the FA came over the intercom and told us to get out of the aisle, as we were holding everyone else up. If they had boarded us either first or last this wouldn’t have been a problem. What was an issue was the public humiliation for a problem they created.

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